Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

At Golden Wing Goods, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unused merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made via our returns process by contacting our customer service team at shop@goldenwinggoods.com.

Please note: Customers are responsible for return shipping. Custom orders and health/wellness items are not eligible for returns or exchanges.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at shop@goldenwinggoods.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund request.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will send you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready within 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will send a replacement.

There is a 30% restocking fee. Sales are final on all custom orders unless it is defective or the incorrect item was sent.  

Have more questions? Reach out to our Customer Support Team Mon-Fri 9am-5pm ET at shop@goldenwinggoods.com. 

Please note: Our offices are closed on weekends and US holidays.