Refund Policy

Refunds

Please note: Customers are responsible for return shipping. Custom orders and health/wellness items are not eligible for refunds.Refunds or replacements are also not available when customers enter the wrong shipping address. 

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at shop@goldenwinggoods.com with your: 

  • Name
  • Order Number
  • Date of Purchase
  • Reason for the refund request

We have a 30 day money back guarantee with a 30% restocking fee on all orders with the exception of those listed above. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship your order to you. You will be responsible for the shipping and handling fees of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes packages are refused by the manufacturer and destroyed by the postal carrier or end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee (you will not be offered free shipping).

Order Cancellation

Many of our products are printed on demand. Because of this, we can only cancel or modify orders within the first 8 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered (with some exceptions). We do not offer refunds or replacements after 30 days.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is the shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email: shop@goldenwinggoods.com

Mon-Fri 9am-5pm ET

(offices are closed on weekends and US holidays)